The next generation of FM professionals will increasingly focus on their relationships with employees, claims a new report into trends across the sector.

More flexible working environments and better communication through advances in technologies such as social media will see the sector placing more emphasis on relationships than infrastructure, according to the International Facility Management Association (IFMA).

The report, produced in association with CBRE, recommends the development of “soft skills” in order for FM talent to be recognised for its organisational leadership and not just its technical capabilities.

The report also says that FM needs to increase its role in designing and creating systems that connect data from disparate resources, whether infrastructural or employee-related.

It adds that if FMs collected, kept and used the metrics that supported the positive effect their jobs had, they would be able to create more compelling cases for the importance of their role within organisations.

The report is based on workshops at the IFMA World Workplace Conference and Expo held in Philadelphia, USA in October 2013.

Source: FM World

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